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2TRADEMARKING AND KARATING1. Precious metal merchandise can be identified by the following codes:2. Quality Gold adheres to the rules and regulations of the National Gold and Silver Stamping Act, the Kimberly Process Certification Scheme and its applicable United States law.3. Most white gold items are rhodium plated. TYPE STAMP CODE PRECIOUS METAL CONTENT10K Yellow Gold 417 41.7% Gold10K White Gold 417 41.7% Gold10K Rose Gold 417 41.7% Gold14K Yellow Gold 585 58.5% Gold14K White Gold 585 58.5% Gold14K Rose Gold 585 58.5% Gold18K Yellow Gold 750 75.0% Gold18K White Gold 750 75.0% Gold18K Rose Gold 750 75.0% GoldPlatinum 950 95.0% PlatinumSterling Silver 925 92.5% SilverStainless Steel Stainless Steel Ceramic CeramicTitanium TitaniumCobalt CobaltCATALOGQuality Gold%u2019s 2025-2026 Bridal Book catalog is issued at no charge to our customers. Additional catalogs are available on request. Contact our Customer Service Department for details. Fees may apply. Also available are: Gold Book, Silver Book, 10 Karat Book, Herco, Leslie%u2019s, Gift Book, Watch Book, Gemstone Book, Lab Grown Diamond Book, Findings Book, Tool Book, Logo Art%u00ae Catalog and Chisel%u00ae Catalog.CUSTOM/SPECIAL ORDERS1. The following items qualify as special orders:a. Stone-set pieces.b. Merchandise altered at the customer%u2019s request from what is shown in the catalog.c. Items offered in standard sizes which are altered in length or diameter to the customer%u2019s specifications.d. Some items ordered in quantities of 12 or more.e. All engraved or personalized pieces. Quality Gold does not engrave on any band 2mm or smaller or any ring with a stone.2. Custom and Special order merchandise is made per the customer%u2019s direction. Therefore, it is non-cancelable, non-returnable and non-refundable. There are no exceptions made to this policy.3. Certain special order merchandise may require fax or voice confirmation before the order can be processed to verify, clarify or confirm the contents of the order. 4. Special order delivery times can range between 5 days and 8 weeks. Your customer service representative can advise you of the expected delivery time of your specific item. As always, the times provided are estimates and cannot be guaranteed.5. Special orders are not guaranteed to ship with other merchandise.CANCELING AN ITEM OR AN ORDERIn-stock items can be canceled the same day as ordered, prior to the shipping deadline. Backordered items can be canceled at any time before they are shipped. This does not include special orders, which are not cancelable for any reason.AVAILABILITY/BACKORDERSWhile Quality Gold makes every effort to maintain stock of all styles offered, this may not always be possible due to manufacturing issues. In the event that we are unable to satisfy an order immediately due to lack of stock, we will make every attempt to ship as soon as possible. As always, any time frames provided are approximate and cannot be guaranteed. The customer is responsible for keeping track of backorders and may contact customer service any time to obtain an estimated time of arrival. Backorders will be charged based on price of gold the day it is invoiced, not the date ordered.RETURNS - To expedite any returns, please send all packages as noted belo U.S. Returns via U.S. Postal ServiceQG Attn: Return Dept.P.O. Box 18490Fairfield, OH 45018-0490U.S. Returns via UPS, Fedex, etc.QG Attn: Return Dept.500 Quality Blvd.Fairfield, OH 45014Canadian Returns via Canada PostQG Canada Attn: Return Dept.P.O. Box #51059Milton Central POMilton, ON L9T 2P2Canadian Returns via UPS, Fedex, etc.QG Canada Attn: Return Dept.400 Main StreetSuite #203Milton, ON L9T 4X5PICK-UP ORDERSOrders will only be available for pick-up from 9:00AM-5:00PM (ET) on the following business day after the order is placed IF placed before shipping cut-off of 5:00 PM (ET). Holiday pick-up times are 9:00 AM-6:00 PM Monday-Friday. Hours are subject to change without notice.MERCHANDISE DELIVERYIt is the customer%u2019s responsibility to verify the contents of the order at the time it is received and to report any irregularities with the shipment within 24 hours of delivery.1. Returned merchandise must be securely packaged. Quality Gold is not responsible for merchandise lost or damaged through carrier.2. Customers wishing to return merchandise must include a packing slip and copy of the original invoice, along with reason for return of merchandise. Packaged product must be returned in the original packaging with all applicable paperwork contained in it. Credits are granted at the discretion of Quality Gold.3. Merchandise received after 30 days of the invoice date will be subject to a processing fee of up to 15%.4. For Net 30 Accounts, all returns received at our facility within 30 days of the invoice date will be credited back to the original invoice.5. For COD Accounts, to receive a refund by check, return merchandise must bereceived at our facility within 15 days of invoice date. Merchandise returned afterthis time period will be credited against future purchases.6. Special order merchandise is non-cancelable, non-returnable and non-refundable.7. Merchandise that has been altered (i.e., engraved, sized, etc.) or damaged by the customer is non-returnable.8. Any discontinued or closeout merchandise purchased online or at jewelry shows cannot be returned for credit. Only current catalog styles can be returned for credit.9. Customer is responsible for all shipping and handling charges. Credit will begiven for merchandise only.10.Any item that has manufacturing defects will be exchanged at any time.The item will be credited at the original invoice price and then re-billed at thecurrent price.11.Precious metal prices fluctuate daily and %u201cexchanges%u201d may not be billed at the same price per gram as the original price of the returned piece.12.Exchanges for like merchandise may not be %u201ceven%u201d based on differences in the weight of the returned piece and the weight of the replacement piece.13.Return postage on defective merchandise will be refunded, up to $8.00 with receipt.14.Customers returning merchandise not purchased through Quality Gold will be responsible for the shipping costs of returning the item to them.15.C.O.D. customers returning merchandise for credit may not utilize this credit amount immediately due to processing.16.Unclaimed, undeliverable, or refused orders will be charged a processing fee, plus freight.17.If silver merchandise is received tarnished, it may be returned. Any othertarnished merchandise returned will be cleaned and returned to the customer at their expense.Tel: 513-942-7659 Toll Free: 1 800-354-9833 (Option 2 Canada)U.S. Fax: 513-682-1100U.S. 24 Hour Toll Free Fax: 1 800-686-7184Canada Fax: 1 844-334-2531E-mail: info@QGold.comQGold.comDETACHABLE PAGEBusiness Hours: 9:00 AM to 7:00 PM (ET) Monday through Thursday; 9:00 AM to 6:00 PM (ET) Friday.From mid-November through Christmas, our hours will change as follows: 9:00 AM to 8:00 PM (ET) Monday through Thursday; 9:00 AM to 7:00 PM (ET) Friday. Beginning the Saturday after Thanksgiving through Christmas, Saturday hours will be 10:00 AM to 4:00 PM (ET).