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iiTRADEMARKING AND KARATING1. Precious metal merchandise can be identified by the following codes:2. Quality Gold adheres to the rules and regulations of the National Gold and Silver Stamping Act, the Kimberly Process Certification Scheme and its applicable United States law.3. Most white gold items are rhodium plated. 4. Quality Gold is in full compliance with the U.S. Patriot Act and Canadian FINTRAC laws. All new accounts must complete the Identification and Verification Form to comply.5. 14k lockets are constructed of 14k yellow, white or rose gold with a base metal inner frame and hinge pin, which is the industry standard to ensure strength and durability.TYPE STAMP CODE PRECIOUS METAL CONTENT10K Yellow Gold 417 41.7% Gold10K White Gold 417 41.7% Gold10K Rose Gold 417 41.7% Gold14K Yellow Gold 585 58.5% Gold14K White Gold 585 58.5% Gold14K Rose Gold 585 58.5% Gold18K Yellow Gold 750 75.0% Gold18K White Gold 750 75.0% Gold18K Rose Gold 750 75.0% GoldPlatinum 950 95.0% PlatinumSterling Silver 925 92.5% SilverStainless Steel Stainless Steel Ceramic CeramicTitanium TitaniumCobalt CobaltCATALOGQuality Gold%u2019s 2025-2026 Gold Book is issued at no charge to our customers. Additional catalogs are available on request. Contact our Customer Service Department for details. Fees may apply. Also available are: Lab Grown Diamond Jewelry, Silver Book, 10K Gold Book, Gift Book, Watch Book, Bridal Book, Gemstone Book, Findings Book, Tool Book, Logo Art%u00ae Catalog, Chisel%u00ae Catalog, Leslie's Book and Herco Catalog.CUSTOM/SPECIAL ORDERS1. The following items qualify as special orders: a. Stone-set pieces. b. Merchandise altered at the customer%u2019s request from what is shown in the catalog. c. Items offered in standard sizes which are altered in length or diameter to the customer%u2019s specifications. d. Some items ordered in quantities of 12 or more. e. All name jewelry. f. Assembled sports numbers. g. All engraved or personalized pieces. Quality Gold does not engrave on any band 2mm or smaller. 2. Custom and Special order merchandise is made per the customer%u2019s direction. Therefore, it is non-cancelable, non-returnable and non-refundable. There are no exceptions made to this policy.3. Certain special order merchandise may require fax or voice confirmation before the order can be processed to verify, clarify or confirm the contents of the order. 4. Special order delivery times can range between 5 days and 8 weeks. Your customer service representative can advise you of the expected delivery time of your specific item. As always, the times provided are estimates and cannot be guaranteed.5. Special orders are not guaranteed to ship with other merchandise.CANCELING AN ITEM OR AN ORDERIn-stock items can be canceled the same day as ordered, prior to the shipping deadline. Backordered items can be canceled at any time before they are shipped. This does not include special orders, which are not cancelable for any reason.AVAILABILITY/BACKORDERSWhile Quality Gold makes every effort to maintain stock of all styles offered, this may not always be possible due to manufacturing issues. In the event that we are unable to satisfy an order immediately due to lack of stock, we will make every attempt to ship as soon as possible. As always, any time frames provided are approximate and cannot beguaranteed. The customer is responsible for keeping track of backorders andmay contact customer service any time to obtain an estimated time of arrival. Backorders will be charged based on price of gold the day it is invoiced, not the date ordered.LIMITED LIFETIME CHAIN WARRANTYStart date: November 1, 2008According to the terms and conditions contained herein, Quality Gold will replace any chain sold on pages 2-40 of the 2025-2026 Quality Book returned by customer (hereinafter referred to as \when worn by the consumer through normal use excluding customer abuse. Items returned must not have been altered in any way and must bear the QG, QGI, or manufacturer%u2019s trademark. When replacing such Chain, Quality Gold will use its best efforts to give the customer the exact weight Chain in return, however because of the manufacturing process such Chain has an approximate 10%+/- weight variance factor. The customer will be responsible to pay for any and all weight variance charges, if there are any, plus all shipping, handling and insurance charges to and from Quality Gold. In cases where styles have been changed or discontinued, Quality Gold will use its best efforts to match the style as closely as possible. At no time is Quality Gold required to manufacture or to obtain a replacement chain. Quality Gold reserves the right to substitute styles as long as the weight is approximately the same. There may be a small weight difference up or down. Precious metal prices fluctuate daily and the replacement will be credited and invoiced on the date of replacement at current gold pricing. Chain is credited at the original price and re-billed under the current market price.When sending Chain for replacement under this lifetime warranty you must provide Quality Gold with your account #, account name, return address information, phone #, each style bagged individually with Quality Gold%u2019s style # of item, original invoice #, and the gram weight of your return. \paperwork. This lifetime warranty shall only apply to such \\The term \purchases such Chain directly from Quality Gold for retail sale to the general public.The term \purchases of Chain directly from Quality Gold for the immediately preceding twelve month period was consistent with the purchases made by such Customer in the prior twelve month period, as determined by Quality Gold in its sole and absolute discretion, and (ii) whose ratio of replacement Chain to purchases are reasonable, as determined by Quality Gold in its sole and absolute discretion.The term \who (i) has no history of late payments, as determined by Quality Gold in its sole and absolute discretion.RETURNS - To expedite any returns, please send all packages as noted belo U.S. Returns via U.S. Postal Service U.S. Returns via UPS, Fedex, etc. QG Attn: Return Dept. QG Attn: Return Dept. P.O. Box 18490 500 Quality Blvd. Fairfield, OH 45018-0490 Fairfield, OH 45014Canada Returns via Canada Post Canada Returns via UPS, Fedex, etc. QG Canada Attn: Return Dept. QG Canada Attn: Return Dept. P.O. Box #51059 400 Main Street Milton Central PO Suite #203 Milton, ON L9T 2P2 Milton, ON L9T 4X5PICK%uf6baUP ORDERSOrders will only be available for pick-up from 9:00AM-5:00PM ET on the following business day after the order is placed IF placed before shipping cut-off of 5:00 PM (ET). Holiday pick-up times are 9:00 AM-6:00 PM Monday-Friday.Hours are subject to change without notice.MERCHANDISE DELIVERYIt is the customer%u2019s responsibility to verify the contents of the order at the time it is received and to report any irregularities with the shipment within 24 hours of delivery.1. Returned merchandise must be securely packaged. Quality Gold is not responsible for merchandise lost or damaged through carrier.2. Customers wishing to return merchandise must include a packing slip and copy of the original invoice, along with reason for return of merchandise. Packaged product must be returned in the original packaging with all applicable paperwork contained in it. Credits are granted at the discretion of Quality Gold.3. Merchandise received after 30 days of the invoice date will be subject to a processing fee of up to 15%.4. For Net 30 Accounts, all returns received at our facility within 30 days of the invoice date will be credited back to the original invoice.5. For COD Accounts, to receive a refund by check, return merchandise must be received at our facility within 15 days of invoice date. Merchandise returned after this time period will be credited against future purchases, and the amount of the invoice is still due. Refund checks are only issued on the 15th and 30th of each month.6. Special order merchandise is non-cancelable, non-returnable and non-refundable.7. Merchandise that has been altered (i.e., engraved, sized, etc.) or damaged by the customer is non-returnable.8. Earrings are non-returnable except for manufacturing defects.9. Lockets cannot be returned if engraved or dented while being engraved. Lockets can not be machine engraved, only hand- or laser-engraving is recommended, and individuals engraving lockets assume all risks.10. All Inverness%u00ae merchandise and body jewelry (pages 1057-1061, 1101-1104) is not returnable.11. Any discontinued or closeout merchandise purchased on-line or at jewelry shows cannot be returned for credit. Only current catalog styles can be returned for credit.12. Customer is responsible for all shipping and handling charges. Credit will be given for merchandise only.13. Any item that has manufacturing defects will be exchanged at any time. The item will be credited at the original invoice price and then re-billed at the current price.14. Precious metal prices fluctuate daily and %u201cexchanges%u201d will receive a credit for the original weight and price on the invoice. Then it is re-billed based on the price and weight of gold the day it is reordered.15. Exchanges for like merchandise may not be %u201ceven%u201d based on differences in the weight of the returned piece and the weight of the replacement piece.16. Return postage on defective merchandise will be refunded, up to $8.00 with receipt.17. Customers returning merchandise not purchased through Quality Gold will be responsible for the shipping costs of returning the item to them.18. C.O.D. customers returning merchandise for credit may not utilize this credit amount immediately due to processing.19. Unclaimed, undeliverable, or refused orders will be charged a processing fee, plus freight.20. If silver merchandise is received tarnished, it may be returned. Any other tarnished merchandise returned will be cleaned and returned to the customer at their expense.