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3482025DETACHABLE PAGETel: 513-942-7659 Toll-Free: 1 800-354-9833 (Option 2 Canada)U.S. Fax: 513-682-1100U.S. 24-Hour Toll-Free Fax: 1 800-686-7184Canada Fax: 1 844-334-2531Email: info@QGold.comQGold.comBusiness Hours: 9:00 AM to 7:00 PM (ET) Monday through Thursday; 9:00 AM to 6:00 PM (ET) Friday.From mid-November through Christmas, our hours will change as follows: 9:00 AM to 8:00 PM (ET) Monday through Thursday; 9:00 AM to 7:00 PM (ET) Friday. Beginning the Saturday after Thanksgiving through Christmas, Saturday hours will be 10:00 AM to 4:00 PM (ET).PLACING AN ORDER1. Please have your account number and order ready when calling.2. Please order items using the style numbers provided in the catalog.3. Stock items and sizes may vary slightly. 4. There are no minimum order requirements.5. Please specify the desired shipping option (see \6. A signed tax-exempt form must be on file before an order can be placed.7. As an alternative to phone orders, you can place your order on-line at QGold.com or fax it to us toll-free at 1 (800) 686-7184.PRICING- Prices and weights are approximate and are subject to change without prior notice. Quality Gold is not responsible for publishing errors.- Merchandise pricing fluctuates daily based on the precious metals market. Daily gold pricing is based on the 2nd London Fix plus a $5.00 surcharge.- Catalog pricing for gold is Triple Keystone and is based on $2,400 per ounce.- Platinum prices are Triple Keystone and are based on $975 per ounce.- Silver prices (in this catalog) are Triple Keystone and are based on $30 per ounce.- All merchandise is 14K, 18K, 22K, 24K, Platinum, Sterling Silver & Stainless Steel unless otherwise noted.- There is an additional labor charge for sizing, engraving.- We reserve the right to make any corrections if a billing error occurs. We reserve the right to correct any errors in this catalog. Quality Gold reserves all rights to this catalog and its contents. Written authorization from Quality Gold is required for any reproduction of this catalog. All merchandise weights in this catalog are average and weights may vary from the actual products purchased. Lengths may vary due to size of link or design. Items are shown actual size. Color variations may occur due to the printing process.MERCHANDISE DELIVERYIt is the customer%u2019s responsibility to verify the contents of the order at the time it is received and to report any irregularities with the shipment within 24 hours of delivery.CUSTOM/SPECIAL ORDERS1. The following items qualify as special orders: a. Merchandise altered at the customer%u2019s request from what is shown in the catalog. b. Items offered in standard sizes which are altered in length or diameter to the customer%u2019s specifications. c. Some items ordered in quantities of 12 or more. d. All engraved.2. Custom and Special order merchandise is made per the customer%u2019s direction. Therefore, it is non-cancelable, non-returnable and non-refundable. There are no exceptions made to this policy.3. Certain special order merchandise may require fax or voice confirmation before the order can be processed to verify, clarify or confirm the contents of the order. 4. Special order delivery times can range between 5 days and 8 weeks. Your customer service representative can advise you of the expected delivery time of your specific item. As always, the times provided are estimates and cannot be guaranteed.5. Special orders are not guaranteed to ship with other merchandise.CANCELING AN ITEM OR AN ORDERIn-stock items can be canceled the same day as ordered, prior to the shipping deadline. Backordered items can be canceled at any time before they are shipped. This does not include special orders, which are not cancelable for any reason.AVAILABILITY/BACKORDERSWhile Quality Gold makes every effort to maintain stock of all styles offered, this may not always be possible due to manufacturing issues. In the event that we are unable to satisfy an order immediately due to lack of stock, we will make every attempt to ship as soon as possible. As always, any time frames provided are approximate and cannot be guaranteed. The customer is responsible for keeping track of backorders and may contact customer service any time to obtain an estimated time of arrival. Backorders will be charged based on price of gold the day it is invoiced, not the date ordered.RETURNS - To expedite any returns, please send all packages as noted belo U.S. Returns via U.S. Postal Service U.S. Returns via UPS, Fedex, etc. QG Attn: Return Dept. QG Attn: Return Dept. P.O. Box 18490 500 Quality Blvd. Fairfield, OH 45018-0490 Fairfield, OH 45014Canada Returns via Canada Post Canada Returns via UPS, Fedex, etc. QG Canada Attn: Return Dept. QG Canada Attn: Return Dept. P.O. Box #51059 400 Main Street Milton Central PO Suite #203 Milton, ON L9T 2P2 Milton, ON L9T 4X57KHVH%u0003SROLFLHV%u0003DUH%u0003VSHFL%u00bfF%u0003WR%u00034XDOLW\\%u0003*ROG%u00b6V%u0003+(5&2%u0003%UDQG%u0003RQO\\%u0011RETURN POLICIES- Returned merchandise must be securely packaged. Quality Gold is not responsible for merchandise lost or damaged through carrier.- Customers wishing to return merchandise must include a packing slip and copy of the original invoice, along with reason for return of merchandise. Packaged product must be returned in the original packaging with all applicable paperwork contained in it. Credits are granted at the discretion of Quality Gold.- Merchandise received after 30 days of the invoice date will be subject to a processing fee of up to 15%.- For Net 30 Accounts, all returns received at our facility within 30 days of the invoice date will be credited back to the original invoice.- For COD Accounts, to receive a refund by check, return merchandise must be received at our facility within 15 days of invoice date. Merchandise returned after this time period will be credited against future purchases, and the amount of the invoice is still due. Refund checks are only issued on the 15th and 30th of each month.- Special order merchandise is non-cancelable, non-returnable and non-refundable.- Merchandise that has been altered (i.e., engraved, sized, etc.) or damaged by the customer is non-returnable.- Earrings are non-returnable except for manufacturing defects.- Any discontinued or closeout merchandise purchased on-line or at jewelry shows cannot be returned for credit. Only current catalog styles can be returned for credit.- Customer is responsible for all shipping and handling charges. Credit will be given for merchandise only.-. Any item that has manufacturing defects will be exchanged at any time. The item will be credited at the original invoice price and then re-billed at the current price.- Precious metal prices fluctuate daily and %u201cexchanges%u201d will receive a credit for the original weight and price on the invoice. Then it is re-billed based on the price and weight of gold the day it is reordered.- Exchanges for like merchandise may not be %u201ceven%u201d based on differences in the weight of the returned piece and the weight of the replacement piece.- Return postage on defective merchandise will be refunded, up to $8.00 with receipt.- Customers returning merchandise not purchased through Quality Gold will be responsible for the shipping costs of returning the item to them.- C.O.D. customers returning merchandise for credit may not utilize this credit amount immediately due to processing.- Unclaimed, undeliverable, or refused orders will be charged a processing fee, plus freight.- If silver merchandise is received tarnished, it may be returned. Any other tarnished merchandise returned will be cleaned and returned to the customer at their expense.