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TRADEMARKING AND KARATING1. Precious metal merchandise can be identified by the following codes:2. Quality Gold adheres to the rules and regulations of the National Gold and Silver Stamping Act, the Kimberly Process Certification Scheme and its applicable United States law.3. Most white gold items are rhodium plated.4. Quality Gold is in full compliance with the U.S. Patriot Act and Canadian FINTRAC laws. All new accounts must complete the identification and verification form to comply.CATALOGQuality Gold’s Volume 7, 2025 Lab Grown Diamond Jewelry catalog is issued at no charge to our customers. Additional catalogs are available on request. Contact our Customer Service Department for details. Fees may apply. Also available are: Gold Book, Silver Book, 10K Book, Gift Book, Watch Book, Bridal Book, Gemstone Book, Findings Book, Tool Book, Logo Art® Catalog, Chisel® Catalog, Leslie's Catalog and Herco Catalog.CUSTOM/SPECIAL ORDERS1. The following items qualify as special orders: a. Stone-set pieces. b. Merchandise altered at the customer’s request from what is shown in the catalog. c. Items offered in standard sizes which are altered in length or diameter to the customer’s specifications. d. Some items ordered in quantities of 12 or more. e. All engraved or personalized pieces. Quality Gold does not engrave on any band 2mm or smaller or any ring with a stone.2. Custom and Special order merchandise is made per the customer’s direction. Therefore, it is non-cancelable, non-returnable and non-refundable. There are no exceptions made to this policy.3. Certain special order merchandise may require fax or voice confirmation before the order can be processed to verify, clarify or confirm the contents of the order. 4. Special order delivery times can range between 5 days and 8 weeks. Your customer service representative can advise you of the expected delivery time of your specific item. As always, the times provided are estimates and cannot be guaranteed.5. Special orders are not guaranteed to ship with other merchandise.CANCELING AN ITEM OR AN ORDERIn-stock items can be canceled the same day as ordered, prior to the shipping deadline. Backordered items can be canceled at any time before they are shipped. This does not include special orders, which are not cancelable for any reason.AVAILABILITY/BACKORDERSWhile Quality Gold makes every effort to maintain stock of all styles offered, this may not always be possible due to manufacturing issues. In the event that we are unable to satisfy an order immediately due to lack of stock, we will make every attempt to ship as soon as possible. As always, any time frames provided are approximate and cannot be guaranteed. The customer is responsible for keeping track of backorders and may contact customer service any time to obtain an estimated time of arrival. Backorders will be charged based on price of gold the day it is invoiced, not the date ordered.PICK-UP ORDERSOrders will only be available for pick-up from 9:00AM-5:00PM (ET) on the following RETURNS - To expedite any returns, please send all packages as noted belo U.S. Returns via U.S. Postal Service QG Attn: Return Dept. P.O. Box 18490 Fairfield, OH 45018-0490 U.S. Returns via UPS, Fedex, etc. QG Attn: Return Dept. 500 Quality Blvd. Fairfield, OH 45014 Canadian Returns via Canada Post QG Canada Attn: Return Dept. P.O. Box #51059 Milton Central PO Milton, ON L9T 2P2 Canadian Returns via UPS, Fedex, etc. QG Canada Attn: Return Dept. 400 Main Street Suite #203 Milton, ON L9T 4X5business day after the order is placed IF placed before shipping cut-off of 5:00PM (ET). Holiday pick-up times are 9:00AM-6:00PM Monday-Friday. Hours are subject to change without notice.MERCHANDISE DELIVERYIt is the customer’s responsibility to verify the contents of the order at the time it is received and to report any irregularities with the shipment within 24 hours of delivery.1. Returned merchandise must be securely packaged. Quality Gold is not responsible for merchandise lost or damaged through carrier.2. Customers wishing to return merchandise must include a packing slip and copy of the original invoice, along with reason for return of merchandise. Packaged product must be returned in the original packaging with all applicable paperwork contained in it. Credits are granted at the discretion of Quality Gold.3. Merchandise received after 30 days of the invoice date will be subject to a processing fee of up to 15%.4. For Net 30 Accounts, all returns received at our facility within 30 days of the invoice date will be credited back to the original invoice.5. For COD Accounts, to receive a refund by check, return merchandise must be received at our facility within 15 days of invoice date. Merchandise returned after this time period will be credited against future purchases.6. Special order merchandise is non-cancelable, non-returnable and non-refundable.7. Merchandise that has been altered (i.e., engraved, sized, etc.) or damaged by the customer is non-returnable.8. Any discontinued or closeout merchandise purchased online or at jewelry shows cannot be returned for credit. Only current catalog styles can be returned for credit.9. Customer is responsible for all shipping and handling charges. Credit will begiven for merchandise only.10. Any item that has manufacturing defects will be exchanged at any time.The item will be credited at the original invoice price and then re-billed at thecurrent price.11. Precious metal prices fluctuate daily and “exchanges” may not be billed at the same price per gram as the original price of the returned piece.12. Exchanges for like merchandise may not be “even” based on differences in the weight of the returned piece and the weight of the replacement piece.13. Return postage on defective merchandise will be refunded, up to $8.00 with receipt.14. Customers returning merchandise not purchased through Quality Gold will be responsible for the shipping costs of returning the item to them.15. C.O.D. customers returning merchandise for credit may not utilize this credit amount immediately due to processing.16. Unclaimed, undeliverable, or refused orders will be charged a processing fee, plus freight.17. If silver merchandise is received tarnished, it may be returned. Any othertarnished merchandise returned will be cleaned and returned to the customer at their expense.Tel: 513-942-7659 Toll Free: 1 800-354-9833 (Option 2 Canada)U.S. Fax: 513-682-1100U.S. 24 Hour Toll Free Fax: 1 800-686-7184Canada Fax: 1 844-334-2531E-mail: info@QGold.comQGold.comDETACHABLE PAGEPhone: 513-942-7659Toll Free: 800-354-9833Business Hours: 9:00 AM to 7:00 PM (ET) Monday through Thursday; 9:00 AM to 6:00 PM (ET) Friday.From mid-November through Christmas, our hours will change as follows: 9:00 AM to 8:00 PM (ET) Monday through Thursday; 9:00 AM to 7:00 PM (ET) Friday. Beginning the Saturday after Thanksgiving through Christmas, Saturday hours will be 10:00 AM to 4:00 PM (ET).461TYPE STAMP CODE PRECIOUS METAL CONTENT10K Yellow Gold 417 41.7% Gold10K White Gold 417 41.7% Gold10K Rose Gold 417 41.7% Gold14K Yellow Gold 585 58.5% Gold14K White Gold 585 58.5% Gold14K Rose Gold 585 58.5% Gold18K Yellow Gold 750 75.0% Gold18K White Gold 750 75.0% Gold18K Rose Gold 750 75.0% GoldPlatinum 950 95.0% PlatinumSterling Silver 925 92.5% SilverStainless Steel Stainless Steel Ceramic CeramicTitanium TitaniumTantalum TantalumCobalt CobaltBlack Zirconium ZirconiumDamascus Steel Damascus Steel