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460Volume 2025/2026ORDER PROCESSING AND SHIPPING- All orders will be charged for shipping and handling. This includes back orders.- Daily shipping cut-off will be 5:00 p.m. (ET.) Monday-Friday. Quality Gold is not responsible for shipping delays due to technical \t difficulties or other circumstances beyond our control.U.S. ACCOUNTS: - We ship via United Parcel Service. Service options include UPS Ground, 2-day service, Next Day andSaturday delivery. Some areas are not eligible for all shipping options. For a complete list of options available in your area, please contact UPS. U.S. Mail Priority (1-3 days) and First Class (2-5 days)shipments available for orders less than 1 lb. and less than $1,000 value.CANADIAN ACCOUNTS:- Shipping prices will be determined by weight and based on Canadian Postal Codes. Shipping options are:Canada Post: - Expedited (3-8 days) - Express Post (2-4 days) - Priority (2-3 days)UPS: - Worldwide Saver (Overnight)- Larger orders may be shipped in larger boxes, incurring a higher shipping charge. An estimation of additional shipping charges forlarger orders are as follows: UPS Ground – approx. $0.50/lb. additional charge UPS 2-day – approx. $1.00/lb. additional charge UPS Next Day & Next Day Air – approx. $1.70/lb. additional charge Saturday – approx. $1.90/lb. additional chargeAn exact quote of total shipping charges for your order will not be available until the time of invoice.- Shipping charges are not fixed and are subject to change without priornotice. Fluctuations in fuel costs or other factors beyond our control \t may require price adjustments.- All items in stock are shipped the same day they are ordered when the order is placed before 5:00 p.m. (ET.)- All exchanges and returns to customers will be charged for shipping.- NO DROP SHIPPING. Merchandise will only be shipped to address on the account. This is for your protection as well as ours.- Shipping options are as follows: Ship Complete – In-stock items will be held until all items on the \t current order are filled or another order is placed. There is not aguaranteed time frame for the order to be shipped when using this method. This option can only be applied to one order.Ship As Available – In-stock items are shipped immediately, while each back ordered item is shipped as received. This may result in several shipping charges.Ship In Two Shipments – For each order, in-stock items will be shipped when ordered. Back orders (for order currently being placed) will be shipped when all are filled. (Preferred method of shipping)Ship With Next Shipment – Items will be held for the customer’s next shipment. Orders totaling $12.00 or more will be held for up to two weeks and orders totaling less than $12.00 will be held for up to four weeks. Without any further instructions from the customer, we will ship this item automatically.- Back ordered items with a total of less than $12.00 will automatically revert to a \the item or items.- Quality Gold combines orders whenever possible to minimize customer’s shipping expenses. This may include portions of \complete\PICK-UP ORDERSOrders will only be available for pick-up from 9:00 AM-5:00 PM (ET.)on the following business day after the order is placed IF placed before shipping cut-off of 5:00 PM (ET). Holiday pick-up times are 9:00 AM-6:00 PM. \t Hours are subject to change without notice.ACCOUNT TERMS AND CONDITIONS- All shipments are C.O.D. until credit has been approved. Please allow \t 3-4 weeks for processing and notification of credit terms.- All jewelry invoices shipped on an open account are due and payable30 days from the invoice date.-Visa, Mastercard and Discover payments accepted, at time of invoice.- Past due accounts will be shipped only on a C.O.D. basis.- Accounts with an open balance will receive a statement at month’s end. Invoices unpaid after 30 days will incur a 2% service charge per month.- Any dispute with an account statement must be made within 30 days of the statement date.- There is a $39.00 charge for all returned checks.- We may periodically ask for updated information about your business in order to maintain an active account.- Name and address changes must be submitted in writing for existing accounts. For your protection as well as ours, we cannot make changes by phone.U.S. ACCOUNTS: - During certain times of the year, spring and fall seasonal dating is available to approved U.S. accounts. CANADIAN ACCOUNTS:- Orders will be invoiced in Canadian dollars at current exchange rates and will include all duties plus applicable GST or HST. All payments to be made in CAD and sent to the Canadian address.TRADEMARKS- All Leslie’s branded products have one of the following trademarks:L (stylized) Lj, Ljmc, Leslie’s (stylized), LLj, Lj-4, Lj-0, Lj42, Lj02, Lj01- All Leslie’s products comply with U.S. Trademark Regulations.POLICIES-\tWhen returning any Leslie’s jewelry to Quality Gold, please note thatthe item(s) must have a valid Leslie’s trademark and the pieces must not have been altered or engraved. - Customers wishing to return merchandise must includea packing slip.- Leslie’s merchandise must be identified and bagged individually.- To expedite any returns, please send all packages as noted beloU.S. Returns via U.S. Postal Service QG Attn: Return Dept. P.O. Box 18490 Fairfield, OH 45018-0490U.S. Returns via UPS, Fedex, etc. QG Attn: Return Dept. 500 Quality Blvd. Fairfield, OH 45014Canadian Returns via Canada Post QG Canada Attn: Return Dept. P.O. Box #51059 Milton Central PO Milton, ON L9T 2P2Canadian Returns via UPS, Fedex, etc. QG Canada Attn: Return Dept. 400 Main Street Suite #203 Milton, ON L9T 4X5- All 10k and 14k merchandise is guaranteed plumb.- Quality Gold is in full compliance with the U.S. Patriot Act and Canadian FINTRAC laws. All new accounts must complete the \t Identification and Verification Form to comply, (Page 463).These policies are specific to Quality Gold’s Leslie’s Brand only.