Page 3 - Demo

iTel: 513-942-7659 Toll Free: 1 800-354-9833 (Option 2 Canada)U.S. Fax: 513-682-1100U.S. 24 Hour Toll Free Fax: 1 800-686-7184Canada Fax: 1 844-334-2531E-mail: info@QGold.comQGold.comBusiness Hours: 9:00 AM to 7:00 PM (ET) Monday through Thursday; 9:00 AM to 6:00 PM (ET) Friday.From mid-November through Christmas, our hours will change as follows: 9:00 AM to 8:00 PM (ET) Monday through Thursday; 9:00 AM to 7:00 PM (ET) Friday. Beginning the Saturday after Thanksgiving through Christmas, Saturday hours will be 10:00 AM to 4:00 PM (ET).5. Past due accounts will be shipped only on a C.O.D. basis.6. Accounts with an open balance will receive a statement at month%u2019s end. Invoices unpaid after 30 days will incur a 2% service charge per month.7. Any dispute with an account statement must be made within 30 days of the statement date.8. There is a $39.00 charge for all returned checks.9. We may periodically ask for updated information about your business in order to maintain an active account.10. Name and address changes must be submitted in writing for existing accounts. For your protection as well as ours, we cannot make changes by phone.PLACING AN ORDER1. Please have your account number and order ready when calling.2. Please order items using the style numbers provided in the catalog.3. Stock items and sizes may vary slightly. 4. There are no minimum order requirements.5. Please specify the desired shipping option (see %u201cShipping%u201d) when placing your order.6. A signed tax-exempt form must be on file before an order can be placed.7. As an alternative to phone orders, you can place your order on-line at QGold.com or fax it to us toll-free at 1 (800) 686-7184.PICK%uf6baUP ORDERSOrders will only be available for pick-up from 9:00AM-5:00PM ET on the following business day after the order is placed IF placed before shipping cut-off of 5:00 PM (ET). Holiday pick-up times are 9:00 AM-6:00 PM Monday-Friday.Hours are subject to change without notice.MERCHANDISE DELIVERYIt is the customer%u2019s responsibility to verify the contents of the order at the time it is received and to report any irregularities with the shipment within 24 hours of delivery.Prices listed are suggested retail and are subject to change without prior notice due to market fluctuations. Please check Qgold.com for most current pricing and availability.COMPANY POLICIESThe following information is provided to facilitate fair business practices for both thecustomer and Quality Gold. Our goal, as always, is to provide the best product andservice in our industry. In order to provide quality service to all of our customers, thepolicies, procedures, terms and conditions below must be adhered to strictly.Please note: A significant number of items pictured in this catalog are protectedby federal copyright laws.PRICING1. Prices and weights are approximate and are subject to change without prior notice. Quality Gold is not responsible for publishing errors.2. Catalog pricing for sterling silver is 4 times jewelers cost unless otherwise indicated and is based on $30.00 per ounce and $2,350 gold per ounce.3. Services such as engraving are priced keystone. Call for most current price.4. Pricing for some items on pages 1009-1264 varies (for example, branded products.) Pages are coded at the bottom of the page: 4Z = quadruple keystone, 3Z = triple keystone, 2Z = keystone pricing.5. There is an additional labor charge for sizing, engraving, enameling and etching.6. We reserve the right to make any corrections if a billing error occurs. 7. Canadian Accounts - Orders will be invoiced in Canadian dollars at current exchange rates and will include all duties plus applicable GST or HST. All payments to be made in CAD and sent to the Canadian address.ACCOUNT TERMS AND CONDITIONS1. All new customers must complete our Account Application, Blanket Certificate of Exemption and Identification & Verification Form (to comply with the USA Patriot Act) to establish an account. Please refer to pages 1270-1272 in the catalog for these forms. A copy of your State Vendors License is also required. 2. Visa, MasterCard and Discover are accepted at time of invoice.3. All shipments are C.O.D. or credit card until credit has been approved. Please allow 3-4 weeks for processing and notification of credit terms.4. All invoices shipped on an open account are due and payable 30 days from the invoice date.SHIPPING1. All orders will be charged for shipping and handling. This includes backorders.2. Daily shipping cut-off will be 5:00 p.m. EST. Monday-Friday. Quality Gold is not responsible for shipping delays due to technical difficulties or other circumstances beyond our control.3. U.S. Accounts - We ship via United Parcel Service. Service options include UPS Ground, 2-day service, Next Day and Saturday delivery. Some areas are not eligible for all shipping options. For a complete list of options available in your area, please contact UPS. U.S. Mail Priority (1-3 days) andFirst Class (2-5 days) shipments available for orders less than 1 lb. and less than $1,000 value.4. Canadian Accounts - Shipping prices will be determined by weight and based on Canadian Postal Codes. Shipping options are: Canada Post: UPS: - Expedited (3-8 days) - Worldwide Saver (Overnight) - Express Post (2-4 days) - Priority (2-3 days)5. Larger orders may be shipped in larger boxes, incurring a higher shipping charge. An estimation of additional shipping charges for larger orders are as follows: UPS Ground %u2013 approx. $0.30/lb. additional charge UPS 2-day %u2013 approx. $0.85/lb. additional charge UPS Next Day & Next Day Air %u2013 approx. $1.35/lb. additional charge Saturday %u2013 approx. $1.35/lb. additional charge An exact quote of total shipping charges for your order will not be available until the time of invoice.6. Shipping charges are not fixed and are subject to change without prior notice. Fluctuations in fuel costs or other factors beyond our control may require price adjustments.7. All items in stock are shipped the same day they are ordered when the order is placed before 5:00 p.m. ET.8. All exchanges and returns to customers will be charged for shipping.9. NO DROP SHIPPING. Merchandise will only be shipped to the address on the account. This is for your protection as well as ours.10. Shipping options are as follows: Ship Complete %u2013 In stock items will be held until all items on the current order are filled or another order is placed. There is not a guaranteed time frame for the order to be shipped when using this method. This option can only be applied to one order.Ship As Available %u2013 In-stock items are shipped immediately, while each backordered item is shipped as received. This may result in several shipping charges.Ship In Two Shipments - For each order, in stock items will be shipped when ordered. Backorders (for order currently being placed) will be shipped when all are filled. (Preferred method of shipping)Ship With Next Shipment %u2013 Items will be held for the customer%u2019s next shipment. Orders totaling $12.00 or more will be held for up to two weeks and orders totaling less than $12.00 will hold for up to four weeks. Without any further instructions from the customer, we will ship this item automatically.11. Backordered items with a total of less than $12.00 will automatically revert to a %u201cCall When Available%u201d status when Quality Gold receives the item or items.12. Quality Gold combines orders whenever possible to minimize customers%u2019 shipping expenses. This may include portions of %u201cship complete%u201d orders going out with orders placed at a later time.