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iiTRADEMARKING AND KARATING1. Precious metal merchandise can be identified by the following codes:2. Quality Gold adheres to the rules and regulations of the National Gold and Silver Stamping Act, the Kimberly Process Certification Scheme and its applicable United States law.3. Many sterling silver items are rhodium-plated. 4. Quality Gold is in full compliance with the U.S. Patriot Act and Canadian FINTRAC laws. All new accounts must complete the Identification and Verification Form to comply.5. Sterling silver, gold-filled sterling silver and gold-plated sterling silver lockets are constructed with a brass inner frame and hinge pin, which is the industry standard to ensure strength and durability.CATALOGQuality Gold%u2019s 2025-2026 Silver Book is issued at no charge to our customers. Additional catalogs are available on request. Contact our Customer Service Department for details. Fees may apply. Also available are: Gold Book, 10K Book, Gift Book, Watch Book, Bridal Book, Gemstone Book, Findings Book, Tool Book, Logo Art%u00ae Catalog, Chisel%u00ae Catalog, Leslie's Book and Herco Catalog.TYPE STAMP CODE PRECIOUS METAL CONTENT10K Yellow Gold 417 41.7% Gold10K White Gold 417 41.7% Gold10K Rose Gold 417 41.7% Gold14K Yellow Gold 585 58.5% Gold14K White Gold 585 58.5% Gold14K Rose Gold 585 58.5% Gold18K Yellow Gold 750 75.0% Gold18K White Gold 750 75.0% Gold18K Rose Gold 750 75.0% GoldPlatinum 950 95.0% PlatinumSterling Silver 925 92.5% SilverStainless Steel Stainless Steel Ceramic CeramicTitanium TitaniumCobalt CobaltCANCELING AN ITEM OR AN ORDERIn-stock items can be canceled the same day as ordered, prior to the shipping deadline. Backordered items can be canceled at any time before they are shipped. This does not include special orders, which are not cancelable for any reason.AVAILABILITY/BACKORDERSWhile Quality Gold makes every effort to maintain stock of all styles offered, this may not always be possible due to manufacturing issues. In the event that we are unable to satisfy an order immediately due to lack of stock, we will make every attempt to ship as soon as possible. As always, any time frames provided are approximate and cannot beguaranteed. The customer is responsible for keeping track of backorders and may contact customer service any time to obtain an estimated time of arrival. Backorders will be charged based on price of silver the day it is invoiced, not the date ordered.CUSTOM/SPECIAL ORDERS1. The following items qualify as special orders: a. Stone-set pieces. b. Merchandise altered at the customer%u2019s request from what is shown in the catalog. c. Items offered in standard sizes which are altered in length or diameter to the customer%u2019s specifications. d. Some items ordered in quantities of 12 or more. e. All name jewelry. f. Assembled sports numbers. g. All engraved or personalized pieces. Quality Gold does not engrave on any band 2mm or smaller. 2. Custom and Special order merchandise is made per the customer%u2019s direction. Therefore, it is non-cancelable, non-returnable and non-refundable. There are no exceptions made to this policy.3. Certain special order merchandise may require fax or voice confirmation before the order can be processed to verify, clarify or confirm the contents of the order. 4. Special order delivery times can range between 5 days and 8 weeks. Your customer service representative can advise you of the expected delivery time of your specific item. As always, the times provided are estimates and cannot be guaranteed.5. Special orders are not guaranteed to ship with other merchandise.RETURNS - To expedite any returns, please send all packages as noted belo U.S. Returns via U.S. Postal Service U.S. Returns via UPS, Fedex, etc. QG Attn: Return Dept. QG Attn: Return Dept. P.O. Box 18490 500 Quality Blvd. Fairfield, OH 45018-0490 Fairfield, OH 45014Canada Returns via Canada Post Canada Returns via UPS, Fedex, etc. QG Canada Attn: Return Dept. QG Canada Attn: Return Dept. P.O. Box #51059 400 Main Street Milton Central PO Suite #203 Milton, ON L9T 2P2 Milton, ON L9T 4X51. Returned merchandise must be securely packaged. Quality Gold is not responsible for merchandise lost or damaged through carrier.2. Customers wishing to return merchandise must include a packing slip and copy of the original invoice, along with reason for return of merchandise. Packaged product must be returned in the original packaging with all applicable paperwork contained in it. Credits are granted at the discretion of Quality Gold.3. Merchandise received after 30 days of the invoice date will be subject to a processing fee of up to 15%.4. For Net 30 Accounts, all returns received at our facility within 30 days of the invoice date will be credited back to the original invoice.5. For COD Accounts, to receive a refund by check, return merchandise must be received at our facility within 15 days of invoice date. Merchandise returned after this time period will be credited against future purchases, and the amount of the invoice is still due. Refund checks are only issued on the 15th and 30th of each month.6. Special order merchandise is non-cancelable, non-returnable and non-refundable.7. Merchandise that has been altered (i.e., engraved, sized, etc.) or damaged by the customer is non-returnable.8. Earrings are non-returnable except for manufacturing defects.9. Lockets cannot be returned if engraved or dented while being engraved. Lockets can not be machine engraved, only hand- or laser-engraving is recommended, and individuals engraving lockets assume all risks.10. Any discontinued or closeout merchandise purchased on-line or at jewelry shows cannot be returned for credit. Only current catalog styles can be returned for credit.11. Customer is responsible for all shipping and handling charges. Credit will be given for merchandise only.12. Any item that has manufacturing defects will be exchanged at any time. The item will be credited at the original invoice price and then re-billed at the current price.13. Precious metal prices fluctuate daily and %u201cexchanges%u201d will receive a credit for the original weight and price on the invoice. Then it is re-billed based on the price and weight of silver the day it is reordered.14. Exchanges for like merchandise may not be %u201ceven%u201d based on differences in the weight of the returned piece and the weight of the replacement piece.15. Return postage on defective merchandise will be refunded, up to $8.00 with receipt.16. Customers returning merchandise not purchased through Quality Gold will be responsible for the shipping costs of returning the item to them.17. C.O.D. customers returning merchandise for credit may not utilize this credit amount immediately due to processing.18. Unclaimed, undeliverable, or refused orders will be charged a processing fee, plus freight.19. If silver merchandise is received tarnished, it may be returned. Any other tarnished merchandise returned will be cleaned and returned to the customer at their expense.